FAQ
Q: How do I stop charging?
A: There are 4 ways to stop charging: swipe the RFID card, tap the “Stop” button in the app, unplug the connector in Plug-and-Charge mode, or if a charging schedule...
Q: How do I stop charging?
A: There are 4 ways to stop charging: swipe the RFID card, tap the “Stop” button in the app, unplug the connector in Plug-and-Charge mode, or if a charging schedule...
Q: How do I start charging?
A: There are 4 ways to initiate charging: swipe an RFID card, use the app to start charging, set a charging schedule via the app or charging station, or disable...
Q: How do I start charging?
A: There are 4 ways to initiate charging: swipe an RFID card, use the app to start charging, set a charging schedule via the app or charging station, or disable...
Q: Should I unplug the charger when not in use?...
A: The charger can remain plugged in. Standby temperatures between 30-40°C are normal, though ambient temperature may affect this.
Q: Should I unplug the charger when not in use?...
A: The charger can remain plugged in. Standby temperatures between 30-40°C are normal, though ambient temperature may affect this.
Q: How long does a full charge take?
A: Charging time depends on your battery capacity and the charger's power output.
Q: How long does a full charge take?
A: Charging time depends on your battery capacity and the charger's power output.
Q: Can I charge without grounding? How do I dis...
A: For safety, charging with proper grounding is mandatory. To discuss specific scenarios, please contact customer support for guidance.
Q: Can I charge without grounding? How do I dis...
A: For safety, charging with proper grounding is mandatory. To discuss specific scenarios, please contact customer support for guidance.
Q: Why is my three-phase charger only operating...
A: 1,Verify your power supply: Ensure you have three-phase power input. If only single-phase power is supplied, the charger will operate in single-phase mode.2,Check vehicle compatibility: Confirm whether your car...
Q: Why is my three-phase charger only operating...
A: 1,Verify your power supply: Ensure you have three-phase power input. If only single-phase power is supplied, the charger will operate in single-phase mode.2,Check vehicle compatibility: Confirm whether your car...