FAQ
Q: How to resolve network connection failure?
A:1. Observe the device's Wi-Fi status indicator to assess its own network connectivity status, confirming it is within signal range.2. Disconnect and reconnect the charging connector, or restart the device.3....
Q: How to resolve network connection failure?
A:1. Observe the device's Wi-Fi status indicator to assess its own network connectivity status, confirming it is within signal range.2. Disconnect and reconnect the charging connector, or restart the device.3....
Q: What should I do if leakage current is detec...
A: Immediately cease charging and disconnect the charging connector. After a brief interval, reconnect the connector and retry. If the issue persists, contact customer service for resolution.
Q: What should I do if leakage current is detec...
A: Immediately cease charging and disconnect the charging connector. After a brief interval, reconnect the connector and retry. If the issue persists, contact customer service for resolution.
Q: What should I do if PP (Proximity Pilot) is ...
A: First, verify that the EV charging cable connection is secure. Second, ensure the EV charging cable shows no signs of damage or wear. If the issue persists, contact customer...
Q: What should I do if PP (Proximity Pilot) is ...
A: First, verify that the EV charging cable connection is secure. Second, ensure the EV charging cable shows no signs of damage or wear. If the issue persists, contact customer...
Q: How to avoid/resolve overheating issues?
A:1. Before charging, inspect the EV charging cable connection to ensure it is secure, guaranteeing operational temperatures remain within the range specified on the product label.2. If overheating occurs during...
Q: How to avoid/resolve overheating issues?
A:1. Before charging, inspect the EV charging cable connection to ensure it is secure, guaranteeing operational temperatures remain within the range specified on the product label.2. If overheating occurs during...
Q: My charger gets quite warm during operation....
A: Rest assured, our charger is equipped with an intelligent temperature control system. If the temperature reaches 85°C (185°F), the device will automatically shut off to ensure safety. Under normal...
Q: My charger gets quite warm during operation....
A: Rest assured, our charger is equipped with an intelligent temperature control system. If the temperature reaches 85°C (185°F), the device will automatically shut off to ensure safety. Under normal...
Q: Can one charging station be linked to multip...
A: Yes. Please follow these steps to add cards:1.Access the [Menu] interface2.Select the [RFID Manage] function3.Choose the [Add Card] option4.Hold the new card near the reading area to complete pairing
Q: Can one charging station be linked to multip...
A: Yes. Please follow these steps to add cards:1.Access the [Menu] interface2.Select the [RFID Manage] function3.Choose the [Add Card] option4.Hold the new card near the reading area to complete pairing